RobKellerMD.com understands the concerns and security issues of online purchases. You can rest assured that your online purchase with RobKellerMD.com is 100% secure!
Information Collection and Use
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
If a user wishes to subscribe to our newsletter, receive our free E-book or have special offers emailed to them, we ask for contact information such as an e-mail address, however the user may opt-out of our newsletter and special offer mailing list at any time.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Opt-in e-mail subscribers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service
Updates - We also send the user site and service announcement updates. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.
We do not sell or rent your email address. We will use your email address to support core business functions such as order or service fulfillment notifications, and site and service announcement updates. Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our core business functions. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their e-mail address off of our lists. Opt-in email subscribers will occasionally receive information on products, services, special deals and a newsletter. You may change your preferences at any time by clicking on the unsubscribe link at the bottom of any promotional email from us, or emailing us at email@example.com or calling us at 954-635-5899. Please allow sufficient time for your preferences to be processed and note you will continue to receive non-promotional e-mails from us, such as order confirmations.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done by emailing Customer Support at: firstname.lastname@example.org.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their e-mail address off of our lists.
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