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FAQs FREQUENTLY ASKED QUESTIONS

Answers to common questions about RobKellerMD
and our world class supplements.






Who was Dr. Robert H. Keller?

Dr. Keller was an accomplished physician and medical researcher
who believed in the importance of nutritional supplementation in maintaining good health and a properly functioning immune system.

He was recognized by The Consumers' Research Council of America as one of America's "Top Physicians” in fields of Internal Medicine, Immunology and Hematology. Dr. Keller was a faculty member of the Mayo Graduate School of Medicine, the University of Wisconsin and the Medical College of Wisconsin (Marquette Univ.) and served on the scientific review panels for the National Institutes of Health and the United States Department of Veterans Affairs.

Dr. Keller published over one hundred original articles in scientific and medical journals and was awarded several patents. He was elected to The Board of Governors of the American Academy of HIV Medicine and is honorably remembered as an exceptional scientist, compassionate physician and accomplished educator.

In 1992, Dr. Robert Keller co-founded Vitimmune dba RobKellerMD.com to market the nutritional supplements he developed to the public.



Affiliate Benefits

Why should I sign up to be an affiliate?
Improve the health of your friends, family and colleagues by sharing information about RobKellerMD supplements and earn commission too. Dr. Keller was an accomplished physician and medical researcher who believed in the importance of nutritional supplementation in maintaining good health and a properly functioning immune system. By devoting as little as 8 to 10 hours per month, in 6 months you could be earning as much as $500 - $1,000 every month as a RobKellerMD® Affiliate.

How can I earn commissions?
Check out the details of the RobKellerMD Affiliate Program here: Affiliate Benefits.

How do I join to become an affiliate?
Enrolling as an affiliate with RobKellerMD is easy! Just click on link below and it will take you directly to sign up form. Sign Up Here If you have any questions about becoming an affiliate or how our commission structure works, email us at: affiliate@RobKellerMD.com for support.

How are commissions paid out?
RobKellerMD uses Paylution, a secure online payment system, to pay our Affiliates their commission. When your monthly commissions exceed $50.00 you will receive an email to activate your Paylution account. Your commission can be loaded onto a Visa debit card giving you the convenience of instant access to your earnings or you can have your commission direct deposited into the bank account of your choice.



Affiliate Questions

Does it cost to join?
Joining our affiliate program is completely free of charge, and we do not require an enrollment fee. Since our best product advocates are customers who have achieved better health and wellness through our quality supplements, we require that all affiliates maintain a monthly Subscription of one of our nutritional products.

How do I enter my back office?
All you have to do is go to the top of this page and click on top right where it says affiliate login; Put in your email address you used to sign up and then your password. If you do not remember your password, please email us at affiliate@RobKellerMD.com and we will assist you.

Can I sign up Affiliates under my account?
We have many affiliates who build a team of affiliates to promote our products and optimize their commission opportunities. To have someone sign up under you, click on link below and it will take you directly to sign up form. Sign Up Here Fill out the form and make sure they have either your affiliate ID or they put your name as the person who referred them. Confirmation takes approximately 24 hours max. Once they are approved, you will receive an automated email and be able to see them listed on your affiliate tree. We make it easy to build your business!

How can I find out my affiliate ID?
Please email us at affiliate@RobKellerMD.com and we will assist you.

How can I grow my business?
Turn your passion for fitness, health and wellness into a residual income and monthly commission. By devoting as little as 8 to 10 hours per month, in 6 months you could be earning as much as $500 - $1,000 every month as an affiliate for RobKellerMD supplements.* Promote RobKellerMD products on your health and wellness blog, social media and other outlets to invite others to learn more about your personal health story and the role our nutritional products have played in helping you achieve your wellness goals.

Are there any printed materials available?
There are informational pages on the RobKellerMD site for each individual product. All products can be quickly navigated from the "Supplements" Tab For information about marketing materials, email: affiliate@RobKellerMD.com.



Commissions

Who is eligible to receive commissions?
All affiliates on Subscription, receiving at least one of our products either monthly, quarterly or by our wholesale program is eligible to earn commissions. You can earn commissions selling RobKellerMD nutritional supplements through retail outlets such as fitness centers, yoga studios, holistic practices or health food stores. Contact us for more information regarding wholesale opportunities.

How do I check on my commissions?
You are automatically sent a weekly update on sales awarded to you. If you wish to change it you can do that in your back office. Login › My Profile › Email Notifications › check notifications you want to receive › SAVE.

Where are my commissions processed?
Commissions are automatically sent to your Paylutions account electronically every month if the amount exceeds $50. You can link your account to your personal checking or savings account at any bank worldwide or you can order a pre-paid Visa debit card. You can customize your payment delivery method conveniently. Paylutions is a reliable easy to use payment system, where electronic payments are possible to any place in the world. Learn more about this secure online payment method at www.paylution.com.

How do I enroll with Paylutions?
The sign up for Paylutions is automatic. It occurs the month after you sign up as affiliate. You will receive an email from Paylutions with easy to follow, step-by-step directions to activate your account.

Can I use my commissions to pay for my future orders?
Call us at (954) 635-5899 and have your Paylutions pre-paid debit card on hand and we can process your Subscription order from your earned commissions via Paylutions.

Affiliate Support and Assistance
At RobKellerMD.com we provide comprehensive support to our valued affiliates. There are 2 convenient ways to contact us:

1. You Can Email Us at: affiliate@RobKellerMD.com.

2. You Can Call Us at: +1 954.635.5899.



Affiliate Codes

How can I get my own affiliate code?
To obtain your own personal affiliate code, sign up as an affiliate and enroll in our Subscription program. Your unique affiliate code will be sent to you via email and/or text message within 24 hours of your approval as an affiliate. (Example: RKMD-XXXXX)

How does the affiliate code work?
Each affiliate code begins with RKMD- followed by 5 digit number (example: RKMD-XXXXX). Anyone who uses your affiliate code to make a purchase will automatically be linked to you for all future commissions. Only one usage per customer is permitted.



Product Information

Where can I find information about each RobKellerMD product?
There are informational pages on the RobKellerMD site for each individual product. All products can be quickly navigated from the "Supplements" Tab.

What is the daily suggested use for OGF?
It is recommended you take all six capsules in the morning either before or after breakfast. Our Original Glutathione Formula is a proprietary blend of vitamins and minerals that support the accelerated production of glutathione naturally in your own body. If you have a sensitive stomach, or if you have not taken dietary supplements for a long period of time, you may gradually increase caplets from 3 to 6 over the course of one week. Consult with your physician regarding any new nutritional supplementation.

What is the daily suggested use for AID?
2 capsules daily either before or after breakfast.

What is the daily suggested use for GIB?
2 capsules daily, preferably at night before bedtime.

What is the daily suggested use for NAR?
3 capsules daily, either before or after breakfast.

What is the daily suggested use for GRB?
1 pixie stick added to 8-12 ounces of water when you need a boost of energy, focus and immunity.

How do I get the free RobKellerMD eBooks?
There are several free RobKellerMD eBooks available on our site just click the link at the top of this page "FREE eBooks".

How do I get more information about the benefits of Glutathione and receive RobKellerMD news, special offers and promotions?
When you become a customer or Affiliate you are automatically invited to RKMD news, special offers and promotions. Additionally, there are several free RobKellerMD eBooks available on our site, just click on the tab labeled "eBooks".

Who should not take these products?
If you are pregnant and/or nursing you should discontinue use of products until you have reviewed and consulted with your personal physician regarding your wellness needs. If you have a severe allergy or sensitivity to ingesting shellfish or mushrooms, you should discontinue use of this product.



Wholesale

Who can join Wholesale program?
Our wholesale program serves a growing number of conventional and holistic medical professionals, weight loss clinics, spa operators, nutritional retailers and fitness professionals who are selling our products directly through their existing businesses. Wherever there is a community focused on improving wellness, there is an opportunity to connect them to quality supplementation with RobKellerMD nutritional products.

How does wholesale program work?
Please contact our wholesale department for complete details at:
(954) 635-5899 ext 2 (M-F, 9:00AM – 5:00PM EST)

What is the minimum order for wholesale program?
The minimum order for a wholesale account is 20 bottles/boxes of any one or combination of our products. We also provide account support for affiliates who are actively engaging wholesale accounts and retail opportunities for our products. Contact us for more information.

How do I place a wholesale order?
Answer: Wholesale order cannot be placed through our website. Please contact our wholesale department at:
(954) 635-5899 ext 2 (M-F, 9:00AM – 5:00PM EST)

What is the commission structure for Wholesale orders?
nswer: The commission structure for wholesale orders is different than our regular affiliate commission structure. Please contact our wholesale department at:
(954) 635-5899 ext 2 (M-F, 9:00AM – 5:00PM EST)



Subscription Program

What are the benefits of being on Subscription?
When you order RobKellerMD products on Subscription you receive the best pricing and ensure that you never run out of your RobKellerMD supplements.

Enjoy the convenience of our monthly Subscription program and your products will automatically be sent to you each month. Through our customer service department you can customize the quantity of your order and the frequency of the shipments. You can create more than one Subscription account to accommodate items that need to ship at different times, depending on your preference.

You may pause or reschedule your Subscription order online, or by contacting our Customer Service Department. We request a 10 day notice of cancellation prior to order processing. To add an item or amend your Subscription order, please contact us for assistance.

Additionally, when you register to be a RobKellerMD Affiliate, your Subscription order qualifies you to earn commission.

If you need help customizing your Subscription account to meet your needs, we are here to answer any questions you may have.
Call us (954) 635-5899.



Orders

How can I change the billing and/or shipping information on my orders?
To update the billing or shipping information for your order, please contact us at (954)635-5899. You may also submit address changes by email to info@RobKellerMD.com

What are the accepted methods of payment?
For your convenience, RobKellerMD accepts payment via major US credit cards (Visa, American Express, MasterCard, Discover, Amazon Pay, and Pay Pal). We are not able to process COD orders.

How can I temporarily stop shipments while I am out of town?
Please call us at 954-635-5899 to temporarily pause shipments. You can also email us at info@RobKellerMD.com

How can I change order date?
Please call us at (954) 635-5899 to change your order date or temporarily stop shipments. You can also email us at info@RobKellerMD.com. We are also able to change the frequency of your shipments

How can I track my order?
Your initial order will be processed the day you place the order and will ship the next business day excluding weekends and holidays. Once it ships you will receive an additional receipt that will contain the tracking number to assist you in tracking the delivery of your supplements.

How do I cancel my order?
In order to cancel an upcoming order you must speak with a customer service representative by calling (954)635-5899. You can also email us at info@RobKellerMD.com. We will confirm the successful cancellation of your order via email. Cancellation requests must be received ten (10) days before your order is due to ship. If you do not receive an email from us, please call. We require a 10 day notice of cancellation prior to order processing. If that does not occur, the order is the customer’s responsibility.

What is the return and refund policy?
We proudly offer the RobKellerMD® Total Satisfaction Guarantee. If you are not fully satisfied with your RobKellerMD® purchase, you may return your first bottle of each separate product type purchased within 30 days of delivery for a full refund, less shipping & handling costs. All bottles purchased for which you are requesting a refund must be returned before a refund can be processed. Refunds will not be given on manual reorders, or reorders automatically generated through your participation in the RobKellerMD® Subscription program. If multiple bottles are purchased, only one opened bottle of each separate product type is eligible for a refund.

Any unopened bottles returned will be refunded. Each customer is allowed one refund transaction only.

We require a 10 day notice of cancellation prior to order processing. If that does not occur, the order is the customer’s responsibility.

Return Shipping Address
RobKellerMD® Returns
1545 S 4800 W
Salt Lake City, UT 84104
I understand that if I request a refund that I will be credited for the first bottle purchased and opened, as well as any additional unopened bottles, less any applicable shipping and handling charges. I further understand that RobKellerMD® will only provide a refund on initial shipments; refunds are not available for re-orders or Subscription replenishment orders.

How do I expedite my order?
When placing a new order online, you have the opportunity to select various shipping methods after your enter your shipping address. If you have an existing order you wish to expedite you can call us at 954-365-5899 to change your ship date. We do not offering overnight shipping



Testimonials

How can I submit a testimonial?
We love sharing the many successful health and wellness stories from our customers. Tell us how RobKellerMD nutritional supplements have impacted your overall health and we may share your testimonial on our blog or website! Submit your wellness story to: info@RobKellerMD.com






This product has been manufactured and prepared in the USA by a GMP certified facility in strict conformance with industry and governmental standards. Purity and potency guaranteed. The statements on this page have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.






Rob Keller MD® Logo
Rob Keller MD® facebook Rob Keller MD® Twitter Rob Keller MD® Youtube Rob Keller MD® Google Plus
                       

1545 S 4800 W
Salt Lake City, UT 84104


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